Every guest, answered —
in their language.
A Booking.com review, a WhatsApp table request, a late-checkout DM in German — Misafir handles the guest-facing work across your restaurants and hotels, in any language, and waits for your nod before anything goes out.
Your GM doesn't speak German. Misafir does.
A Turkish 1★ review, a German press email and an English booking can all land before 9am. Misafir reads each one and replies in the same language — sounding like you, every time.
A Turkish 1★ just landed. Watch it reply — in Turkish.
No edits, no translation app. A message arrives, gets read, and a ready-to-send draft appears — in seconds.
It's working while you're on the floor.
Messages, reviews and enquiries come in around the clock. Watch how each one is handled the moment it lands.
One system. Tuned to how you host.
The same brain, pointed at the work your kind of venue actually deals with.
📖 Bookings & the floor
- WhatsApp & phone reservations, confirmed and reminded
- No-show follow-ups and waitlist nudges
- Dietary, allergy and large-group questions answered
- Private dining & event enquiries flagged to the top
⭐ Reputation & regulars
- Google & Tripadvisor reviews replied to on brand
- Post-visit thank-yous that ask happy guests for a review
- Birthdays and anniversaries remembered for VIP touches
- Seasonal-menu & event posts, drafted for socials
🛎️ Stay & concierge
- Pre-arrival, in-stay and post-stay messages, in their language
- Concierge requests — late checkout, taxis, recommendations
- Repeat-question answers — check-in, parking, breakfast, wifi
- Upsells offered with care — upgrades, spa, dining
🌐 Reviews across every OTA
- Booking.com, Tripadvisor, Expedia & Google, all watched
- On-brand replies in the guest's own language
- Recurring themes surfaced — what to fix, what to keep
- A weekly read on every property, side by side
Everything a front-of-house juggles — handled.
Not a review tool. Misafir runs the guest experience, your reputation and the daily admin across every restaurant and hotel — and keeps you in control of all of it.
Reviews & reputation
Google, Tripadvisor and Booking.com reviews watched daily and replied to on brand — plus a nudge that turns happy guests into new five-star reviews.
Speaks their language
Replies and content in the guest's own words.
Guest messages, triaged
Reservations & stays
Bookings confirmed, day-before reminders, no-show follow-ups, and pre-arrival to post-stay messages.
Social & content
Captions, a weekly calendar, and event & seasonal-menu posts.
The owner's weekly brief
Ratings, recurring themes, no-show rates and trend alerts — every restaurant and hotel side by side, with a short list of what to act on.
Operations & admin
Supplier emails triaged and a daily staff brief — today's bookings, arrivals, events and special requests, in one message.
Concierge & requests
Late checkout, a taxi, dinner recommendations, dietary needs — answered warmly, around the clock.
Upsells & extras
Room upgrades, spa, set menus and events — offered at the right moment, never pushy.
Market watch
Nearby openings, competitor reviews and how you compare over time.
You approve everything
Every reply, post and message is a draft until you say yes — the safety net, and the reason it all still sounds like you.
After-hours cover
No enquiry sits cold overnight — every guest gets a warm acknowledgement.
Made for how hospitality really runs.
- You run restaurants, hotels, or both — and can't be everywhere at once.
- Reviews go unanswered for days across Google, Tripadvisor and Booking.
- Guests message in languages your team doesn't all speak.
- Bookings, no-shows and concierge requests slip through the cracks.
- You want AI handling the noise — not replacing your judgement.
Four steps, repeated all day.
It notices
A review, a message, an enquiry — across every venue.
It reads
Language, intent and urgency, sorted before you see it.
It drafts
A ready-to-send reply in the guest's own words.
You approve
A glance, a nod — then it goes. Never before.
Be one of the first venues on Misafir.
We're taking on a first handful of venues by hand. Founding clients get the makers' direct attention, setup done with you, and a say in what gets built next. Honest and early — exactly why it's a good time to move.
Yes, we thought of that.
Does it actually sound like us, or obviously like AI?
What if I'm too busy to approve things?
We already have someone managing this.
See it run on your place first.
We'll set it up for one restaurant or hotel and send you a week of real drafts and a brief. If it's not pulling its weight, you've lost nothing.